HOW LONG BEFORE I RECEIVE MY ORDER?
All my prints are made to order. Please allow up to 3 weeks for your piece to be produced, followed by up to 5 business days for delivery to metropolitan Australia. Regional and remote locations may require additional delivery time.
WILL I RECEIVE A TRACKING NUMBER?
Yes! As soon as your order is shipped, you'll receive an email with a tracking number and a link to follow your package in real time.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once your order is placed and work has already started in our studio, we can’t guarantee that we will be able to make any changes. What we can promise is that we will look at every possibility and do our best to meet your request for the best possible outcome.
If you realise that something is wrong after completing your checkout, please email me straight away at studio@craiglowriephotography.com with your name, order number, and details of what you would like to change, so I can investigate it as soon as possible.
WHAT IF I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
I apologise that your shipment didn’t arrive in perfect condition. Please contact me with your name and order number for further assistance.
Please include photographs showing both a close-up and a full view of the issue, as well as the packaging, if possible. This will help me understand what happened and determine the best way to assist you. It also helps me to take steps to prevent similar issues in the future.
WHAT MATERAILS DO YOU OFFER?
Photographic Paper-Semi-Gloss Lustre 310gsm - Ideal for producing images with superb clarity, high sharpness and excellent colour. Semi-Gloss finish to minimise glare and fingerprints. Natural photographic white tint produces the true look and feel of a photograph.
Cotton Canvas 380gsm - This quality Canvas offers vibrant colours and a quality finish, delivering exceptional visuals at an affordable price.
HANDCRAFTED TIMBER FRAMES- Crafted by hand in Australia, each frame is individually made to complement and enhance your artwork. Constructed from solid timber and finished to a high standard, your photograph is presented in a choice of three timeless finishes: Solid Black • Solid White • Natural Raw
Acrylic Cover - We use high-quality acrylic covers on our framed paper prints to keep our products lightweight for wall mounting. Acrylic also reducing the risk of breakage during shipping compared with traditional glass.
DO THE PRINTS COME READY TO HANG?
Yes, all Canvas Products and Framed Paper products come with a pre-installed hanging system on the back, so it's ready to go on your wall right out of the box.
WILL THE COLOURS FADE OVER TIME?
We use high-quality, UV-resistant inks and materials to ensure your artwork stays vibrant for years to come.
CARE AND HANDLING
Paper and Canvas
Always handle fine art prints with clean, dry hands or wear suitable gloves to avoid transferring oils and dirt onto the inked surface. Direct contact with the image area should be avoided whenever possible. Handle prints by their edges to minimize the risk of damage.
Flattening Curled Prints: If your paper “rolled” print arrives curled or becomes curled over time, gently flatten it by placing it under a heavy book with acid-free paper interleaved between the print and the book cover.
Sunlight and Temperature Control: To preserve the quality of art prints, avoid exposing them to direct sunlight and extreme temperature fluctuations.
Timber Frame
Our frames are solid timber and finished with a solid colour or naturally raw. Use a clean, soft dust cloth to remove dust from the frame. For a more thorough clean, slightly dampen the cloth with warm water. Avoid using cleaning chemicals as they may damage the frame.
Acrylic Cover
Lightly moisten a soft dust cloth or use a quality plastic cleaner, such as "VuPlex Plastic Cleaner" to wipe the acrylic cover. This will provide a clean and antistatic finish. Avoid cleaning solutions that contain ammonia, alcohol, or abrasives, as they can damage the Acrylic.
